At Mael Travels, customer satisfaction is important to us. We want you to be happy with your purchase of Travel Accessories, Camping Gear, Hiking Gear, Luggage, and Tech. Please read our policy below regarding returns and refunds.
Returns
- We accept returns only if the item received is damaged, defective, or incorrect.
- To request a return, you must contact us within 7 days of receiving your order.
- Items must be unused, in their original packaging, and in the same condition as received.
- Certain products, such as personal-use items or those marked as final sale, may not be eligible for return.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed through the original payment method, which in our case is Cash on Delivery (COD). Refunds will be issued as store credit, replacement, or alternative arrangements depending on the situation.
- Shipping fees (if applicable) are non-refundable.
Exchanges
- If you received a defective or incorrect item, we will gladly exchange it for the correct one at no additional cost.
Process for Returns
- Contact us at [email protected] within 7 days of delivery to request a return.
- Provide your order number, proof of purchase, and a description or photo of the issue.
- Our support team will guide you through the return or exchange process.
Contact Us
For questions or assistance regarding returns and refunds, please contact us at [email protected].